Refund Policy
Last Updated: October 18, 2026
At FATEMARKS, non-personalized items can be returned within 30 days of delivery. Personalized pieces are made to order for each customer, so they are final sale unless they arrive damaged, defective, or incorrect, or where applicable law requires otherwise.
Please carefully review your order details before completing your purchase.
1. Non-Personalized Items
Items that are not personalized or customized may be returned within 30 days of delivery, provided they are unworn and in their original packaging.
To initiate a return, email support@fatemarks.com with your order number. We will send return instructions. Once your return is received and inspected, a refund will be issued to your original payment method within 3 business days. Your bank may require additional time to process the refund.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly fulfilled.
2. Personalized Items
Personalized items are not eligible for return or exchange for reasons including, but not limited to:
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Change of mind
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No longer wanting the item
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Ordering the wrong size
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Selecting the wrong product or personalization option
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Entering incorrect names, dates, birth months, or other information
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Uploading the wrong photograph or image
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Personal preference regarding the appearance of the product
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The product being different from what you expected based on the website images
Because personalized products are created specifically according to the information provided by the customer, we are generally unable to resell returned or exchanged items.
3. Customer-Provided Information
Customers are responsible for carefully checking all information before placing an order.
This includes, but is not limited to:
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Names and spelling
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Dates
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Birth months or birthstones
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Jewelry sizes
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Product options
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Engraving information
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Uploaded photographs
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Other personalization details
FATEMARKS is not responsible for errors resulting from information incorrectly provided by the customer.
If you notice an error immediately after placing your order, please contact us at support@fatemarks.com as soon as possible. We will make reasonable efforts to accommodate changes before production begins, but we cannot guarantee that an order can be changed or canceled once production has started.
4. Damaged, Defective, or Incorrect Items
Although personalized items cannot be returned for change of mind, we want to make sure you receive the product you ordered in acceptable condition.
If your order arrives:
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Damaged during shipping
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Defective or materially flawed
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Incorrectly personalized due to an error made by FATEMARKS
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Different from the item you ordered
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Missing an item
please contact us at support@fatemarks.com within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photographs of the packaging, if the package was damaged
After reviewing the issue, FATEMARKS may, at our discretion and where appropriate, offer a replacement, remake, repair, refund, or another reasonable resolution.
We may request additional information or photographs to verify the issue.
5. Personalized Products
Personalized products may include, but are not limited to:
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Custom photo jewelry
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Photo necklaces
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Projection jewelry
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Engraved jewelry
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Birthstone jewelry
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Customized rings and bracelets
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Products personalized with names, dates, or other customer-provided information
These products are made specifically for the individual customer and are therefore final sale and not eligible for return or exchange due to change of mind or customer preference, except where required by applicable law.
6. Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible after placing the order.
We begin processing orders promptly, and personalized products may enter production shortly after purchase.
Once production has started, we may be unable to cancel or modify the order.
If an order has already entered production, a cancellation or refund may not be available for a change-of-mind request.
7. Sale Items and Promotional Orders
Sale items, discounted products, promotional orders, and other specially priced products are also final sale and are not eligible for returns or exchanges due to change of mind.
This does not affect your rights regarding products that are defective, damaged, incorrectly made, or incorrectly fulfilled, where applicable.
8. Refunds
Refunds for returned non-personalized items are handled as described in Section 1.
Personalized orders are final sale, so refunds are generally not available. However, if we determine that a refund is appropriate because an item is defective, damaged, incorrectly made, or incorrectly fulfilled, the refund will generally be issued to the original payment method.
Once a refund has been approved, please allow up to 7 business days for us to process the refund. Your bank or payment provider may require additional time to post the funds to your account.
9. Shipping Damage
If your package appears damaged when delivered, please take photographs of the package and the product as soon as possible.
Contact us at support@fatemarks.com so that we can review the situation and determine the appropriate resolution.
10. European Union and Other Applicable Consumer Rights
If you are located in a jurisdiction that provides mandatory consumer rights that cannot legally be waived or excluded, nothing in this policy is intended to limit those rights.
Certain personalized or made-to-order products may be subject to specific exceptions under applicable consumer protection laws.
11. Contact Us
If you have a problem with your order or believe your item was damaged, defective, incorrectly made, or incorrectly fulfilled, please contact us:
FATEMARKS
Email: support@fatemarks.com
Please include your order number and relevant photographs whenever possible.
We will review your request and determine the appropriate resolution in accordance with this policy and applicable law.
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