Returns
Personalized pieces
Custom items are final sale. An engraved name or a set photo makes a piece unsellable to anyone else, which is exactly what makes it worth giving — and it means we can't take it back.
If your order arrives damaged, defective, incorrectly personalized due to an error made by FATEMARKS, different from the item you ordered, or missing an item, please contact us at support@fatemarks.com within 7 days of delivery. Please include your order number, a description of the issue, clear photographs of the product, and photographs of the packaging if the package was damaged.
After reviewing the issue, FATEMARKS may, at our discretion and where appropriate, offer a replacement, remake, repair, refund, or another reasonable resolution. We may request additional information or photographs to verify the issue.
Non-personalized pieces
Returnable within 30 days of delivery, unworn and in the original packaging.
- Email support@fatemarks.com with your order number and what you'd like to do.
- We'll send return instructions.
- Once your return is received and inspected, a refund will be issued to your original payment method within 3 business days. Your bank may require additional time to process the refund.
Return shipping is paid by the customer unless the item is faulty.
Sale items, discounted products, promotional orders, and other specially priced products are also final sale and are not eligible for returns or exchanges due to change of mind. This does not affect your rights regarding products that are defective, damaged, incorrectly made, or incorrectly fulfilled, where applicable.
Exchanges
For non-personalized pieces, tell us what you'd like instead when you write. We ship the replacement as soon as the return is accepted, subject to stock.
Damaged on arrival
If your package appears damaged when delivered, please take photographs of the package and the product as soon as possible. Contact us at support@fatemarks.com so that we can review the situation and determine the appropriate resolution.