Shipping Policy

At FateMarks, every order shipped to an address in the United States, the United Kingdom, Canada, Australia or New Zealand qualifies for free Standard Shipping.

1. Shipping Destinations

We currently ship to addresses in the United States, the United Kingdom, Canada, Australia and New Zealand. Certain delivery services may not be available for PO Boxes, remote areas, or address types not supported by the selected carrier.

2. Shipping Costs

Standard Shipping — FREE on all orders. Estimated delivery is 7–10 business days after dispatch.

3. Production and Delivery Timeframes

All personalized orders are made and dispatched within one week.

Delivery windows begin after dispatch and are estimates, not guarantees. Customs inspections, severe weather, carrier disruptions, address issues, peak periods, and major holidays (such as Christmas, Thanksgiving, Chinese New Year, and other festive seasons) may cause additional delays.

4. Customs, Duties and Taxes

FateMarks covers all customs duties, import taxes, and associated customs clearance fees on orders shipped to the United States, the United Kingdom, Australia and New Zealand. You will not be charged any additional customs or import fees upon delivery — what you pay at checkout is the final amount.

For orders shipped to Canada, local sales taxes (GST/HST/PST), any applicable duties and the carrier's handling fee may be collected on delivery. These charges are the recipient's responsibility.

In the rare event that a customs authority assesses an unexpected charge despite our arrangements, please contact us at support@fatemarks.com and we will work to resolve it for you.

5. Tracking and Updates

Once your order ships, you will receive a confirmation email with a tracking link. Tracking updates may take 2–4 days to appear after dispatch while the parcel reaches the carrier's international hub.

6. Missing, Delayed, Damaged or Incorrect Packages

If tracking does not show successful delivery within 30 business days after dispatch, please contact us so we can investigate with the carrier.

If tracking shows delivered but you cannot locate the parcel, please first check with household members, neighbors, building management, and the local carrier.

If an item arrives damaged or incorrect, contact us within 7 days of delivery and include clear photographs so we can investigate promptly.

7. Returns

Because FateMarks pieces are personalized, custom items generally cannot be returned or exchanged. This does not affect remedies available for damaged, incorrect, or defective items or any rights provided by applicable law. Please review our Refund Policy for complete details.

8. Questions

For questions about an order or this Shipping Policy, please contact us through the Contact Us page on our website.