Shipping & returns

Free shipping to the US, UK, Canada, Australia and New Zealand. Every piece is made to order once we've checked your photo, and you'll get a tracking link by email as soon as it leaves us.

Because each piece is printed with your own photo and name, personalized items can't be resold, so we don't accept returns for a change of mind. 

If your order arrives damaged, defective, incorrectly personalized due to an error made by FATEMARKS, different from the item you ordered, or missing an item, please contact us at support@fatemarks.com within 7 days of delivery. Please include your order number, a description of the issue, clear photographs of the product, and photographs of the packaging if the package was damaged.

After reviewing the issue, FATEMARKS may, at our discretion and where appropriate, offer a replacement, remake, repair, refund, or another reasonable resolution. We may request additional information or photographs to verify the issue.